Emergency

Emergencies include:

In the event of an emergency, our office or the green number outside office hours must be notified. Find these numbers in app's "Help center".

Traffic accident

Ensure your own safety, secure the scene of the accident, call 112 if necessary.

Late return affecting the subsequent booking

In cases of late return without influence on the subsequent booking, the booking can be extended independently online.

Technical emergency situations

e.g. problems with locking or unlocking

The booked vehicle is not at the car sharing station

Unfortunately this can happen if, for example, "third-party parkers" have blocked the car sharing parking space.

Further difficulties

Difficulties with registration
Please contact us by telephone during office hours or via e-mail.
Problem with driver's license validation
Please contact us by telephone during office hours or via e-mail.
Questions about business account
Please contact us by phone during office hours or via e-mail.
Insufficient range at the start of the booking
Problem with charging cable
Problem with charging
Within FAQ
Error message when completing the booking in the app
Third-party car park (AlpsGo car park occupied)

Please note
That towing must be reported to our office and we will help you to contact the local towing service. You must not move away from the car - a vehicle will not be towed away without a driver.

Damage to cars
Before setting off, the vehicle must be checked for damage. New damage must be reported directly via the app. This also includes dirt or missing utensils.

AlpsGo! FAQ

Via Beda Weber 1
39100 Bolzano
+39 0471 1390 502
hello@AlpsGo.it
VAT. Nr. 03214260212